<p class=MsoNormal align=left style="text-align:left; mso-margin-top-alt:auto;mso-margin-bottom-alt: auto;mso-pagination:widow-orphan;text-autospace:ideograph-numeric ideograph-other; word-break:keep-all"><span lang=EN-US style='mso-bidi-font-size:10.0pt; font-family:돋움;mso-bidi-font-family:굴림;mso-font-kerning:0pt'><font face="돋움" size="2"><b>1.</b> </font></span><span style='mso-bidi-font-size:10.0pt;font-family:돋움;mso-bidi-font-family:굴림; mso-font-kerning:0pt'><font face="돋움" size="2">모든 호텔 예약의 취소 및 변경은 당사를 통해서만 이루어져야 하며</font></span><span style="font-family:돋움;"><font face="돋움" size="2">, </font></span><span style='mso-bidi-font-size:10.0pt;font-family:돋움;mso-bidi-font-family:굴림; mso-font-kerning:0pt'><font face="돋움" size="2">하기 업무 시간외에 접수된 건은 다음 업무일에 접수된 것으로 간주되어 처리됩니다</font></span><span style="font-family:돋움;"><font face="돋움" size="2">.</font></span></p> <p class=MsoNormal align=left style="text-align:left; mso-margin-top-alt:auto;mso-margin-bottom-alt: auto;mso-pagination:widow-orphan;text-autospace:ideograph-numeric ideograph-other; word-break:keep-all"><span lang=EN-US style='mso-bidi-font-size:10.0pt; font-family:돋움;mso-bidi-font-family:굴림;mso-font-kerning:0pt'><font face="돋움" size="2"><b>2.</b> </font></span><span style='mso-bidi-font-size:10.0pt;font-family:돋움;mso-bidi-font-family:굴림; mso-font-kerning:0pt'><font face="돋움" size="2">취소 접수는 온라인상에서 고객이 취소하거나 당사의 고객센터로 요청하셔야 하며 고객센터로의 취소는 업무 시간 이내에만 가능합니다</font></span><span style="font-family:돋움;"><font face="돋움" size="2">. (</font></span><span style='mso-bidi-font-size:10.0pt;font-family:돋움;mso-bidi-font-family:굴림; mso-font-kerning:0pt'><font face="돋움" size="2">취소 및 변경 업무시간</font></span><span style="font-family:돋움;"><font face="돋움" size="2">: </font></span><span style='mso-bidi-font-size:10.0pt;font-family:돋움;mso-bidi-font-family:굴림; mso-font-kerning:0pt'><font face="돋움" size="2">월</font></span><span style="font-family:돋움;"><font face="돋움" size="2">~</font></span><span style='mso-bidi-font-size:10.0pt;font-family:돋움;mso-bidi-font-family:굴림; mso-font-kerning:0pt'><font face="돋움" size="2">금</font></span><span style="font-family:돋움;"><font face="돋움" size="2"> 9:00~18:00, </font></span><span style='mso-bidi-font-size:10.0pt;font-family:돋움;mso-bidi-font-family:굴림; mso-font-kerning:0pt'><font face="돋움" size="2">한국 시간 기준</font></span><span style="font-family:돋움;"><font face="돋움" size="2">)</font></span></p> <p class=MsoNormal align=left style="text-align:left; mso-margin-top-alt:auto;mso-margin-bottom-alt: auto;mso-pagination:widow-orphan;text-autospace:ideograph-numeric ideograph-other; word-break:keep-all"><span lang=EN-US style='mso-bidi-font-size:10.0pt; font-family:돋움;mso-bidi-font-family:굴림;mso-font-kerning:0pt'><font face="돋움" size="2"><b>3.</b> </font></span><span style='mso-bidi-font-size:10.0pt;font-family:돋움;mso-bidi-font-family:굴림; mso-font-kerning:0pt'><font face="돋움" size="2">취소</font></span><span style="font-family:돋움;"><font face="돋움" size="2">(</font></span><span style='mso-bidi-font-size:10.0pt;font-family:돋움;mso-bidi-font-family:굴림; mso-font-kerning:0pt'><font face="돋움" size="2">결제</font></span><span style="font-family:돋움;"><font face="돋움" size="2">)</font></span><span style='mso-bidi-font-size:10.0pt;font-family:돋움;mso-bidi-font-family:굴림; mso-font-kerning:0pt'><font face="돋움" size="2">마감일자 및 페널티는 각 공급업체의 규정에 따르며</font></span><span style="font-family:돋움;"><font face="돋움" size="2">, </font></span><span style='mso-bidi-font-size:10.0pt;font-family:돋움;mso-bidi-font-family:굴림; mso-font-kerning:0pt'><font face="돋움" size="2">예약 시 화면 및 예약상세내역에 표기됩니다</font></span><span style="font-family:돋움;"><font face="돋움" size="2">.</font></span></p> <p class=MsoNormal align=left style="text-align:left; mso-margin-top-alt:auto;mso-margin-bottom-alt: auto;mso-pagination:widow-orphan;text-autospace:ideograph-numeric ideograph-other; word-break:keep-all"><span lang=EN-US style='mso-bidi-font-size:10.0pt; font-family:돋움;mso-bidi-font-family:굴림;mso-font-kerning:0pt'><font face="돋움" size="2"><b>4.</b> </font></span><span style='mso-bidi-font-size:10.0pt;font-family:돋움;mso-bidi-font-family:굴림; mso-font-kerning:0pt'><font face="돋움" size="2">예약 시 미리 취소</font></span><span style="font-family:돋움;"><font face="돋움" size="2">(</font></span><span style='mso-bidi-font-size:10.0pt;font-family:돋움;mso-bidi-font-family:굴림; mso-font-kerning:0pt'><font face="돋움" size="2">결제</font></span><span style="font-family:돋움;"><font face="돋움" size="2">)</font></span><span style='mso-bidi-font-size:10.0pt;font-family:돋움;mso-bidi-font-family:굴림; mso-font-kerning:0pt'><font face="돋움" size="2">마감 및 페널티 부분에 대해 공지가 있었다 하더라도</font></span><span style="font-family:돋움;"><font face="돋움" size="2">, </font></span><span style='mso-bidi-font-size:10.0pt;font-family:돋움;mso-bidi-font-family:굴림; mso-font-kerning:0pt'><font face="돋움" size="2">현지의 특별 행사 기간 및 호텔의 사정에 따라</font></span><span style="font-family:돋움;"><font face="돋움" size="2">, </font></span><span style='mso-bidi-font-size:10.0pt;font-family:돋움;mso-bidi-font-family:굴림; mso-font-kerning:0pt'><font face="돋움" size="2">사전 고지 없이 규정이 변동될 수 있습니다</font></span><span style="font-family:돋움;"><font face="돋움" size="2">.</font></span></p> <p class=MsoNormal align=left style="text-align:left; mso-margin-top-alt:auto;mso-margin-bottom-alt: auto;mso-pagination:widow-orphan;text-autospace:ideograph-numeric ideograph-other; word-break:keep-all"><b><span style='mso-bidi-font-size:10.0pt;font-family: 돋움;mso-bidi-font-family:굴림;color:blue;mso-font-kerning:0pt'><font face="돋움" size="2">취소수수료 규정</font></span></b></p> <p class=MsoNormal align=left style="text-align:left; mso-margin-top-alt:auto;mso-margin-bottom-alt: auto;mso-pagination:widow-orphan;text-autospace:ideograph-numeric ideograph-other; word-break:keep-all"><span lang=EN-US style='mso-bidi-font-size:10.0pt; font-family:돋움;mso-bidi-font-family:굴림;color:blue;mso-font-kerning:0pt'><font face="돋움" size="2">- </font></span><span style='mso-bidi-font-size:10.0pt;font-family:돋움;mso-bidi-font-family:굴림; color:blue;mso-font-kerning:0pt'><font face="돋움" size="2">취소</font></span><span style="font-family:돋움; color:blue;"><font face="돋움" size="2">(</font></span><span style='mso-bidi-font-size:10.0pt;font-family:돋움;mso-bidi-font-family:굴림; color:blue;mso-font-kerning:0pt'><font face="돋움" size="2">결제</font></span><span style="font-family:돋움; color:blue;"><font face="돋움" size="2">)</font></span><span style='mso-bidi-font-size:10.0pt;font-family:돋움;mso-bidi-font-family:굴림; color:blue;mso-font-kerning:0pt'><font face="돋움" size="2">마감시한 이전</font></span><span style="font-family:돋움; color:blue;"><font face="돋움" size="2">: </font></span><span style='mso-bidi-font-size:10.0pt;font-family:돋움;mso-bidi-font-family:굴림; color:blue;mso-font-kerning:0pt'><font face="돋움" size="2">변경</font></span><span style="font-family:돋움; color:blue;"><font face="돋움" size="2">, </font></span><span style='mso-bidi-font-size:10.0pt;font-family:돋움;mso-bidi-font-family:굴림; color:blue;mso-font-kerning:0pt'><font face="돋움" size="2">취소 수수료 없습니다</font></span><span style="font-family:돋움; color:blue;"><font face="돋움" size="2">.</font></span></p> <p class=MsoNormal align=left style="text-align:left; mso-margin-top-alt:auto;mso-margin-bottom-alt: auto;mso-pagination:widow-orphan;text-autospace:ideograph-numeric ideograph-other; word-break:keep-all"><span lang=EN-US style='mso-bidi-font-size:10.0pt; font-family:돋움;mso-bidi-font-family:굴림;color:blue;mso-font-kerning:0pt'><font face="돋움" size="2">- </font></span><span style='mso-bidi-font-size:10.0pt;font-family:돋움;mso-bidi-font-family:굴림; color:blue;mso-font-kerning:0pt'><font face="돋움" size="2">취소</font></span><span style="font-family:돋움; color:blue;"><font face="돋움" size="2">(</font></span><span style='mso-bidi-font-size:10.0pt;font-family:돋움;mso-bidi-font-family:굴림; color:blue;mso-font-kerning:0pt'><font face="돋움" size="2">결제</font></span><span style="font-family:돋움; color:blue;"><font face="돋움" size="2">)</font></span><span style='mso-bidi-font-size:10.0pt;font-family:돋움;mso-bidi-font-family:굴림; color:blue;mso-font-kerning:0pt'><font face="돋움" size="2">마감시한 이후</font></span><span style="font-family:돋움; color:blue;"><font face="돋움" size="2">: </font></span><span style='mso-bidi-font-size:10.0pt;font-family:돋움;mso-bidi-font-family:굴림; color:blue;mso-font-kerning:0pt'><font face="돋움" size="2">각 호텔공급업체의 규정에 따라 변경</font></span><span style="font-family:돋움; color:blue;"><font face="돋움" size="2">, </font></span><span style='mso-bidi-font-size:10.0pt;font-family:돋움;mso-bidi-font-family:굴림; color:blue;mso-font-kerning:0pt'><font face="돋움" size="2">취소에 대한 별도의 수수료가 부과됩니다</font></span><span style="font-family:돋움; color:blue;"><font face="돋움" size="2">.</font></span></p> <p class=MsoNormal align=left style="text-align:left; mso-margin-top-alt:auto;mso-margin-bottom-alt: auto;mso-pagination:widow-orphan;text-autospace:ideograph-numeric ideograph-other; word-break:keep-all"><span lang=EN-US style='mso-bidi-font-size:10.0pt; font-family:돋움;mso-bidi-font-family:굴림;color:blue;mso-font-kerning:0pt'><font face="돋움" size="2">- </font></span><span style='mso-bidi-font-size:10.0pt;font-family:돋움;mso-bidi-font-family:굴림; color:blue;mso-font-kerning:0pt'><font face="돋움" size="2">당일 취소 및</font></span><span style="font-family:돋움; color:blue;"><font face="돋움" size="2"> No-show(</font></span><span style='mso-bidi-font-size:10.0pt;font-family:돋움;mso-bidi-font-family:굴림; color:blue;mso-font-kerning:0pt'><font face="돋움" size="2">숙박부도</font></span><span style="font-family:돋움; color:blue;"><font face="돋움" size="2">): </font></span><span style='mso-bidi-font-size:10.0pt;font-family:돋움;mso-bidi-font-family:굴림; color:blue;mso-font-kerning:0pt'><font face="돋움" size="2">전체 일정에 대한 수수료가 부과됩니다</font></span><span style="font-family:돋움; color:blue;"><font face="돋움" size="2">.</font></span></p> <p class=MsoNormal align=left style="text-align:left; mso-margin-top-alt:auto;mso-margin-bottom-alt: auto;mso-pagination:widow-orphan;text-autospace:ideograph-numeric ideograph-other; word-break:keep-all"><span lang=EN-US style='mso-bidi-font-size:10.0pt; font-family:돋움;mso-bidi-font-family:굴림;color:blue;mso-font-kerning:0pt'><font face="돋움" size="2">- </font></span><span style='mso-bidi-font-size:10.0pt;font-family:돋움;mso-bidi-font-family:굴림; color:blue;mso-font-kerning:0pt'><font face="돋움" size="2">특별규정</font></span><span style="font-family:돋움; color:blue;"><font face="돋움" size="2">: </font></span><span style='mso-bidi-font-size:10.0pt;font-family:돋움;mso-bidi-font-family:굴림; color:blue;mso-font-kerning:0pt'><font face="돋움" size="2">전시회</font></span><span style="font-family:돋움; color:blue;"><font face="돋움" size="2">, </font></span><span style='mso-bidi-font-size:10.0pt;font-family:돋움;mso-bidi-font-family:굴림; color:blue;mso-font-kerning:0pt'><font face="돋움" size="2">축제</font></span><span style="font-family:돋움; color:blue;"><font face="돋움" size="2">, </font></span><span style='mso-bidi-font-size:10.0pt;font-family:돋움;mso-bidi-font-family:굴림; color:blue;mso-font-kerning:0pt'><font face="돋움" size="2">학회</font></span><span style="font-family:돋움; color:blue;"><font face="돋움" size="2">, </font></span><span style='mso-bidi-font-size:10.0pt;font-family:돋움;mso-bidi-font-family:굴림; color:blue;mso-font-kerning:0pt'><font face="돋움" size="2">연말</font></span><span style="font-family:돋움; color:blue;"><font face="돋움" size="2">, </font></span><span style='mso-bidi-font-size:10.0pt;font-family:돋움;mso-bidi-font-family:굴림; color:blue;mso-font-kerning:0pt'><font face="돋움" size="2">연시</font></span><span style="font-family:돋움; color:blue;"><font face="돋움" size="2">, </font></span><span style='mso-bidi-font-size:10.0pt;font-family:돋움;mso-bidi-font-family:굴림; color:blue;mso-font-kerning:0pt'><font face="돋움" size="2">크리스마스 등과 같은 특별 기간 및 휴양지 호텔의 경우 별도의 특별 규정이</font><span lang=EN-US><span style='mso-spacerun:yes'><font face="돋움" size="2">&nbsp; </font></span></span><font face="돋움" size="2">적용되며</font></span><span style="font-family:돋움; color:blue;"><font face="돋움" size="2">, </font></span><span style='mso-bidi-font-size:10.0pt;font-family:돋움;mso-bidi-font-family:굴림; color:blue;mso-font-kerning:0pt'><font face="돋움" size="2">특별 규정의 경우 취소</font></span><span style="font-family:돋움; color:blue;"><font face="돋움" size="2">(</font></span><span style='mso-bidi-font-size:10.0pt;font-family:돋움;mso-bidi-font-family:굴림; color:blue;mso-font-kerning:0pt'><font face="돋움" size="2">결제</font></span><span style="font-family:돋움; color:blue;"><font face="돋움" size="2">)</font></span><span style='mso-bidi-font-size:10.0pt;font-family:돋움;mso-bidi-font-family:굴림; color:blue;mso-font-kerning:0pt'><font face="돋움" size="2">마감시한 이후 호텔 비용 전액에 대한 수수료가 부과됩니다</font></span><span style="font-family:돋움; color:blue;"><font face="돋움" size="2">.</font></span></p>

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FAQ

[NOTICE] 취소방법 및 취소수수료 규정

작성자
관**
추천수
0
작성일
2011-05-23
조회수
847

1. 모든 호텔 예약의 취소 및 변경은 당사를 통해서만 이루어져야 하며, 하기 업무 시간외에 접수된 건은 다음 업무일에 접수된 것으로 간주되어 처리됩니다.

2. 취소 접수는 온라인상에서 고객이 취소하거나 당사의 고객센터로 요청하셔야 하며 고객센터로의 취소는 업무 시간 이내에만 가능합니다. (취소 및 변경 업무시간: ~ 9:00~18:00, 한국 시간 기준)

3. 취소(결제)마감일자 및 페널티는 각 공급업체의 규정에 따르며, 예약 시 화면 및 예약상세내역에 표기됩니다.

4. 예약 시 미리 취소(결제)마감 및 페널티 부분에 대해 공지가 있었다 하더라도, 현지의 특별 행사 기간 및 호텔의 사정에 따라, 사전 고지 없이 규정이 변동될 수 있습니다.

취소수수료 규정

- 취소(결제)마감시한 이전: 변경, 취소 수수료 없습니다.

- 취소(결제)마감시한 이후: 각 호텔공급업체의 규정에 따라 변경, 취소에 대한 별도의 수수료가 부과됩니다.

- 당일 취소 및 No-show(숙박부도): 전체 일정에 대한 수수료가 부과됩니다.

- 특별규정: 전시회, 축제, 학회, 연말, 연시, 크리스마스 등과 같은 특별 기간 및 휴양지 호텔의 경우 별도의 특별 규정이  적용되며, 특별 규정의 경우 취소(결제)마감시한 이후 호텔 비용 전액에 대한 수수료가 부과됩니다.

이전글, 다음글 순으로 나타낸 표
이전글 : 45[NOTICE] 체크인&아웃 관련
다음글 : 45[NOTICE] 해외호텔예약 이용안내